Keeping you safe
You’ve told us that having a safe and well maintained home helps you spend less time worrying and more time enjoying your home. Making sure your home is safe has and always will be our main priority. Each year we carry out a number of safety checks in your home and communal areas. This includes checking any emergency lighting, servicing equipment and making sure communal spaces are free of any fire hazards.
Legionella Maintenance visits
TMV checks
gas servicing checks
258 lifts serviced
Fire Risk Assessments
Extra peace of mind:
Last year, following the introduction of new safety measures, we carried out a programme to ensure all homes that needed a smoke or carbon monoxide detector had one. We hope you never experience a fire in your home but if you do a working smoke and carbon monoxide alarm gives you an early warning of danger and helps you to take action to stay safe.
homes with a smoke detector
homes with a carbon monoxide detector
IMPORTANT:
If you notice that your smoke or carbon monoxide detector is faulty or missing it’s important to let us know straight away. We’ll make sure we fix or replace it to give you peace of mind should an emergency happen.
satisfaction that we provide a home that is well maintained
feel your home is safe
In our annual building safety survey over 400 of you fed back to us about how safe you feel in your home.
It was reassuring to see that in key areas of building safety (Fire, Gas, Electrical and Water) you felt safer in your home this year. You did tell us that you felt we could do more to explain the actions we have taken after you report a building safety concern to us.
Over the next year, we’ll be piloting sending text message alerts so you’re better updated about what we’re doing to help keep you safe.
How we can improve:
We know that for many of you, the security of your home and communal areas impacts on how safe you feel. You’ve told us that having good quality CCTV is important to you in both preventing crime and anti-social behaviour, and to ensure we can take action if it does occur. As a result of your feedback we’re upgrading the CCTV in many of our schemes.
Help us to keep you safe:
Whilst we will play a key part in keeping you safe in your home, we can only do this if you help us out. We’ll always give you notice of any safety checks and visits we need to do in your home, and its important you allow us in for these appointments or let us know if you need to reschedule.