Neighbourhoods & Communities
Living in a clean and tidy neighbourhood is a big factor in the enjoyment of your home. In many of our estates keeping shared areas and spaces clear doesn’t just involve us, but requires working in partnership with local councils and organisations. Our Estates Team play a key role in building the partnerships that can make a real impact on our communities.
Creating a place you are proud to call home:
Tenants at Charnwood House told us that non residents from the local area were entering the scheme causing nuisance and distress. Find out how our investment in CCTV, additional security features and a new secure garden area has helped deter criminal activity and create a home our residents are proud of.
“I love that I’m able to build relationships with our Tenants. They’ll come and have a chat with me, give me updates about their area, point out issues they’ve noticed and give me feedback about their services. I’ve got to know all the home on my patch really well, so after reporting an issue or clearing something away it’s always really rewarding to see the positive impact I’ve made.”
Mark, Ranger
satisfaction that Midland Heart makes a positive contribution to your neighbourhood
satisfaction with our approach to handling anti-social behaviour
Tackling crime and Anti-Social Behaviour:
You have told us that you want more to be done to stop ASB in your neighbourhoods and that those responsible need to be held to account more quickly. As a result last year we became the first Housing Association to launch its own All-Party Parliamentary Group (APPG) focused on Anti-Social Behaviour. The group, with the support of tenants from across the Midlands, over 20 Police and Crime Commissioners, several large regional housing associations and leading victims’ charities, has called for the Government to trial a problem-solving housing court in the West Midlands. Our Chief Executive Glenn and Rebecca Bryant, CEO of Resolve, have teamed up to talk about the important role these could play in resolving ASB efficiently.
How we can improve:
Many of you have told us that you’d like us to be more visible in your communities and would like the chance to see us in your local area more often. To help with this, we’re planning to hold more neighbourhood events where we you can talk to us about any concerns you have about your local area and meet members of the team who can help.