Welcome to our report

Introduction

Glenn Harris MBE Chief Executive

Each year in this report we show you an overview of how we’ve performed over the past year. Last year we asked you to tell us more about the areas of our performance you’d like to hear more about.

You told us that information around satisfaction with our services, complaints, safety checks and call times were the most important, so we’ve shared these here for you.

You’ve also told us you’d be most likely to review how we are performing on our website. To make it easier to find, we’ve created a brand-new performance page where we’ll keep our most up to date performance information.

It’s clear to me that effective engagement with you, our tenants, is key to delivering high quality services and throughout this report we’ve shared examples of how your feedback has helped influence the way we deliver to you.

Glenn Harris MBE Chief Executive

Our performance

Building Safety:

%

Building Safety Compliance

Our performance

Customer Satisfaction:

.8%

Overall Satisfaction

.7%

Repairs Satisfaction

Number of complaints

Our performance

Contacting us:

,592

Calls answered

Letters received

Face-to-face visits to us

,325

Emails

,378

Text messages

,013

Phone calls

How we can improve:

You told us that you’d like to see more about our performance but mainly when it’s relevant to the service you’re contacting us about. We’re working on developing push notifications in our tenant app so that you can keep up to date on our performance when you interact with us.

Visit our website