Welcome to our report
Introduction
Glenn Harris MBE Chief Executive
Each year in this report we show you an overview of how we’ve performed over the past year. Last year we asked you to tell us more about the areas of our performance you’d like to hear more about.
You told us that information around satisfaction with our services, complaints, safety checks and call times were the most important, so we’ve shared these here for you.
You’ve also told us you’d be most likely to review how we are performing on our website. To make it easier to find, we’ve created a brand-new performance page where we’ll keep our most up to date performance information.
It’s clear to me that effective engagement with you, our tenants, is key to delivering high quality services and throughout this report we’ve shared examples of how your feedback has helped influence the way we deliver to you.
Glenn Harris MBE Chief Executive
Our performance
Building Safety:
Building Safety Compliance
Our performance
Customer Satisfaction:
Overall Satisfaction
Repairs Satisfaction
Number of complaints
Our performance
Contacting us:
Calls answered
Letters received
Face-to-face visits to us
Emails
Text messages
Phone calls
How we can improve:
You told us that you’d like to see more about our performance but mainly when it’s relevant to the service you’re contacting us about. We’re working on developing push notifications in our tenant app so that you can keep up to date on our performance when you interact with us.