Your voice and influence
Without your feedback on our services, we’d find it really difficult to keep improving the things that matter most to you.
Thank you to every one of you who completed a survey, attended a meeting or took the time to feedback to us. Your feedback has helped make sure we can improve on the services we deliver to you.
surveys on our core services
Over 100 meetings
pieces of feedback given through My Voice
Meet the Customer Scrutiny Team
Our friendly Customer Scrutiny team are made up of six officers and our Head of Tenant Insight. We're here to listen to your feedback and make sure your voices are heard by everyone at Midland Heart. We're more than happy to have a chat with you, answer any questions and share your feedback.
felt we listen and acted on your views
Last year our Tenant Scrutiny Group used over 5600 pieces of insight gained from your feedback to make recommendations to us on how we can improve.
We shared these with our Board, and now have action plans in place, overseen by tenants, to make sure we carry out the actions we have committed to do.
These include implanting further training with our staff to ensure we listen and understand your needs and leave you feeling treated fairly and with respect, as well as reviewing how we support tenants who are digitally excluded to access our services.
How we can improve:
We appreciate the time and effort you give when sharing your views with us. We know we could be better at sharing with you what we do with the feedback you give us. We are developing more frequent updates on our website and social media channels so you can keep up to date with the changes we have made as a result of the feedback you give us. We will also be launching a new bi annual Tenant Insight report where you can keep up to date with how we’ve used the feedback you gave us.